Returns / Refunds / Exchange Policy
Returns / Refunds / Exchange Policy
Effective date: June 14, 2019
This page informs you of our policies regarding the return, refund or exchange of physical items purchased through Brew City PC, LLC
Returns
If you’re not completely satisfied with your purchase, we’ll be happy to issue a full refund within 30 days of the shipment date. *There are no returns, exchanges, or store credits for International orders.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund, exchange, or credit.
To be eligible for a return, your purchase must be a physical item (software products are non-returnable), and must be unused, in the same condition, and in the original packaging that you received it.
To complete your return, we require a receipt or proof of purchase.
*Do not send your purchase back to the manufacturer. They will not be able to issue you a refund, exchange, or credit.
There are certain situations where only partial refunds are granted; any physical item purchased that’s not in its original condition or is damaged or missing parts for reasons not due to our error.
Refunds
The following details are only for refunds of physical items. We do not offer refunds for software and/or hardware configuration or setups fees. If you need information about our 30 Day Money Back Guarantee, please contact us at (262) 696-9097.
Once your return is received, it will be inspected to verify it meets our returned item criteria mentioned above. If we find your item does not fit the returned item criteria, we will send you an email notifying you of the item’s ineligibility and whether or not a partial refund is available.
If you are approved for a refund, a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or Missing Refunds
Please allow us 30 days to credit the correct amount to your credit/debit card or original method of payment.
If you haven’t received a refund after 30 days, check your bank account and/or contact your credit card company. It may take some time before your refund is officially posted.
If you’ve done all of this and still haven’t received your refund yet, please contact us at info@brewcitypc.com.
Sale Items
If you’ve purchased an ‘On Sale’ item and request a refund, you will only receive a refund of the ‘On Sale’ price. Refunds of full retail prices are not available for discounted items.
Exchanges
We only replace physical items if they are defective or damaged beyond your control. Any defects or damages resulting from your use will not be eligible for an exchange. Items can only be exchanged for another identical item, or one of equal or lesser value, if you choose.
To exchange an item, send us an email at info@brewcitypc.com, or call us at (262) 696-9097 to arrange pick or mail the item to:
BREW CITY PC, LLC
1504 Foxwood Pass
Oconomowoc, WI 53066
Hours of Operation: 8AM – 5PM Monday through Friday
You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.