Remote Support Session
Start Your Remote Support Session
Only use this page when you are actively working with a Brew City PC technician. To open a new support request, visit the Client Center or call (262) 696-9097.
⚠ Important — Protect Yourself From Scams
Brew City PC will never call you unexpectedly and ask you to visit this page or download remote access software. If someone contacts you claiming to be from Brew City PC and asks you to start a remote session without a prior support request, hang up and call us directly at (262) 696-9097 to verify.
Connect With a Technician in Five Simple Steps
Download the Splashtop SOS App
Click the button below to open the Splashtop SOS download page. The app downloads in seconds, runs temporarily, and removes itself when your session ends — nothing is installed permanently.
Open the Downloaded File
Find the file in your browser’s download bar or Downloads folder and double-click it. On Windows it’s named like SplashtopSOS.exe; on Mac it’s SplashtopSOS.dmg — open it and double-click the app inside. Not sure where it went? Your technician can walk you through it.
Allow the App to Run
Windows: if a User Account Control window asks “Do you want to allow this app to make changes to your device?” click Yes. Mac: if prompted because the app was downloaded from the internet, click Open.
Read Your Code to the Technician
After a few seconds, the Splashtop SOS window appears with a 9-digit session code. Read it to your technician — they’ll enter it to connect. You’ll see everything they do on your screen, and you can take back control of your mouse at any time.
Your Session Is Active
Your technician is now connected and working to resolve your issue. Ask questions any time. When the session ends, the technician can no longer access your computer. The connection is protected with TLS and 256-bit AES encryption.