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Privacy Policy

Effective Date: August 4, 2026

Brew City PC, LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (brewcitypc.com), use our client portal, and use our services — including managed IT, co-managed IT, cybersecurity, AI readiness, low voltage/structured cabling, security cameras, access control, audio/video, and related technology services — and when we communicate with you via SMS.

1. Information We Collect

We collect information in various ways, including when you:

  • Visit our website or submit a form (e.g., Free IT Assessment, Contact, or industry-specific requests)
  • Contact us via phone, email, SMS, or our client portal
  • Schedule services, request support, or submit a support ticket
  • Subscribe to updates or promotions

The types of information we may collect include:

  • Personal Information: Name, company name, phone number, email address, billing details, and industry.
  • Device & Network Information: IP address, browser type, device data, and usage data (including data collected as part of managed IT and cybersecurity services, such as endpoint and network monitoring data).
  • Communication Data: SMS, email, phone, and support-ticket correspondence for service and support purposes.

2. How We Use Your Information

We use the collected information to:

  • Provide and improve our managed IT, cybersecurity, AI readiness, and low voltage services
  • Respond to inquiries, support requests, and free assessment requests
  • Process transactions and payments
  • Send important notifications, including appointment reminders, ticket updates, and service updates
  • Send promotional messages (only with your consent)
  • Comply with legal obligations

3. SMS Communications

By providing your phone number, you consent to receive SMS messages from Brew City PC, including appointment reminders, service/ticket updates, account and billing notifications, and — only with your separate consent — promotional messages.

  • Opt-In: You may opt in to SMS messages by providing your phone number through our website, contact forms, in person, or over the phone. Consent to receive SMS messages is not a condition of purchasing any goods or services.
  • Message Frequency: Message frequency varies based on your service activity and any promotions you’ve opted into. You should not expect a fixed number of messages per month.
  • Opt-Out: You can unsubscribe at any time by replying STOP to any message. After you reply STOP, we will send a one-time confirmation message and you will no longer receive SMS messages from us. You may also contact us directly at 262-696-9097 or info@brewcitypc.com to opt out.
  • Help: Reply HELP to any message for assistance, or contact us at 262-696-9097.
  • Message & Data Rates: Message and data rates may apply based on your mobile carrier plan.
  • Supported Carriers: Carriers are not liable for delayed or undelivered messages.
  • No Sharing of Opt-In Data: Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist in service delivery (e.g., payment processors, communication/SMS platforms, remote monitoring and management tools, cybersecurity tools).
  • Legal Compliance: Authorities, if required by law or to protect our rights.

5. Data Security

We take reasonable measures — consistent with our own cybersecurity-first approach — to protect your information from unauthorized access, alteration, or disclosure. However, no data transmission is completely secure, and we encourage caution when sharing sensitive information.

6. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal data
  • Opt out of marketing emails and SMS communications
  • Request a copy of the data we have collected about you

To exercise these rights, contact us at info@brewcitypc.com or 262-696-9097.

7. Mobile Information Sharing

We do not share your mobile information with third parties for marketing purposes. This information is not shared with any third party for marketing or promotional purposes, and text messaging originator opt-in data and consent will not be shared with any third parties.

8. Data Transfer Commitment

We implement strict access controls and regularly audit our data sharing practices to ensure your data is not shared without authorization.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Brew City PC, LLC
612 N Sawyer Rd, Oconomowoc, WI 53066
info@brewcitypc.com
262-696-9097