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Your IT Team Doesn't Need Replacing. It Needs Reinforcement.

You already have the institutional knowledge, the relationships, and the context that no outside firm can replicate. What Brew City PC brings is the additional capacity, cybersecurity depth, infrastructure expertise, and strategic support to help your team accomplish more — without adding headcount.

Schedule a Co-Managed IT Strategy Session

✦ Serving SE Wisconsin Since 2009 ✦ Cybersecurity Built Into Every Partnership ✦ IT + Infrastructure + Low Voltage ✦ Local Team. Real Relationships.

SOCIAL PROOF

Trusted by IT Teams and Leadership Across Southeastern Wisconsin

★★★★★
Working with Kevin Brendel and the team at Brew City PC has been an excellent experience. Kevin brings a perfect mix of deep IT knowledge, business strategy, and genuine care. He doesn’t rush — he listens, explains your options clearly, and helps you make the best tech decisions for your business. The peace of mind knowing he’s on top of my cybersecurity is priceless.
Anu Prakash Moni SanthaStrategic IT Guidance · Trusted Advisor
A Smarter Way to Structure IT

You Don't Have to Choose Between Internal IT and Outside Support.

01 — THE OLD BINARY

For years, businesses assumed they had to make a binary choice.

Either build a full internal IT department, or outsource everything to a managed service provider. Both options force trade-offs most organizations never wanted to make.

02 — WHAT ACTUALLY HAPPENS

The demands on internal IT teams are growing faster than headcount.

Most internal teams are good at what they do — there simply aren’t enough hours. Projects stall, security work slips, and strategic planning gets pushed behind whatever broke this morning.

03 — THE THIRD OPTION

Co-Managed IT is a partnership model, not a replacement.

We work alongside your existing IT staff — filling gaps, adding expertise, providing overflow support and strengthening security — while your internal team retains full ownership of the environment and the relationships they’ve built. It’s a force multiplier.

Your IT team doesn’t need replacing. It needs reinforcing.
We Understand What You're Dealing With

Sound Familiar?

If you’re an IT Manager or IT Director at a growing organization in Southeastern Wisconsin, you’ve probably felt most of these at some point.

The ticket queue never empties.
Support requests come in faster than they go out. Every time you clear a backlog, three new things appear — and strategic projects get pushed to next quarter. Again.
Security is a full-time job on its own.
Vulnerability management, identity protection, email security, endpoint monitoring, awareness training, cyber insurance questionnaires — your security responsibilities have tripled while your headcount hasn't changed.
If one person is out, we’re exposed.
What happens to your organization when you take a vacation, get sick, or have an emergency? One-person IT departments and small IT teams carry enormous coverage risk that most leadership teams don't fully appreciate until it becomes a problem.
Projects keep slipping another quarter.
Infrastructure upgrades, Microsoft 365 migrations, Wi-Fi deployments, network improvements — the project list is real, but the bandwidth to execute it isn't. Every reactive support issue pushes strategic work further out.
We can’t hire for every specialty we need.
Cybersecurity depth, structured cabling, access control, commercial AV, advanced Microsoft 365 administration — no single person is an expert in all of it. Hiring specialists for every domain isn't realistic.
Half my week disappears into vendor calls.
ISPs, hardware vendors, Microsoft licensing, software support — the number of vendor relationships your team manages is significant, and it consumes time that could go toward higher-value work.
See Where Your Team’s Gaps Are →
What the Partnership Looks Like in Practice

More Capability. Less Burden. Same Internal Team.

A Co-Managed IT partnership with Brew City PC is built around your team’s specific needs — not a rigid package. Here is what we bring to the table.

When ticket volume spikes, your team shouldn’t choose between strategic work and user support. Brew City PC handles overflow tickets so your staff can stay focused on higher-value responsibilities.

Every IT team hits a wall on complex issues. Brew City PC provides escalation support for difficult problems — bringing additional expertise and a fresh perspective without the cost of a full-time specialist.

Your organization doesn’t pause when your team does. Brew City PC provides coverage during PTO, illness, and emergency absences so critical systems and users are never left without support.

From vulnerability assessments and endpoint protection to MFA enforcement, email security, and security awareness training — Brew City PC brings dedicated cybersecurity capabilities that most internal IT teams simply don’t have the bandwidth to fully manage alone.

Licensing, user management, SharePoint, Teams, OneDrive, Exchange — we provide deep Microsoft 365 support and administration so your team doesn’t have to be M365 experts across every workload.

Quarterly technology reviews, annual roadmaps, and lifecycle planning that help your organization — and your IT team — stay ahead of the curve rather than perpetually reacting.

Network upgrades, Wi-Fi deployments, server projects, structured cabling — Brew City PC can scope, manage, and execute infrastructure projects that your team has the vision for but not the capacity to deliver alone.

Hardware sourcing, vendor management, licensing renewals — Brew City PC can take vendor relationships off your plate and manage procurement on your behalf.

The Security Gap Most Internal IT Teams Can't Close Alone

Cybersecurity Expertise — Without Hiring a Security Specialist.

Cybersecurity is no longer a part-time responsibility. It is a discipline that requires dedicated attention, specialized tools, and ongoing management that most internal IT teams simply cannot fully staff on their own.

Brew City PC provides the cybersecurity depth that organizations need without requiring additional headcount.

→ Explore Our Cybersecurity Services
01

Identity & Access Protection

MFA enforcement, user access management, and identity governance that closes the gaps attackers target most.

02

Endpoint Protection

Enterprise-grade endpoint security across every device in your environment — monitored and managed continuously, not checked quarterly.

03

Email Security

Filtering, anti-phishing controls, and domain authentication that stop the most common attack vectors before they reach your team's inbox.

04

Vulnerability Assessments

Annual vulnerability assessments that identify risk across your environment and provide a prioritized remediation roadmap — not just a report.

05

Microsoft 365 Security

SharePoint permissions, Teams policies, conditional access, and Secure Score improvements that tighten your Microsoft 365 environment without disrupting workflows.

06

Security Awareness Training

Regular training and simulated phishing exercises that turn your users from a risk factor into a genuine line of defense.

07

Backup Oversight & Recovery Readiness

We monitor backup integrity and verify recoverability — because the worst time to discover a backup failure is during a ransomware event.

Microsoft 365 & AI Advisory

Deep Microsoft 365 Support: Including What Comes Next.

Microsoft 365 has evolved from a productivity suite into a complex, security-sensitive platform — and most internal teams inherit it without ever getting time to configure it properly.

We bring depth your team may not have the bandwidth to build: identity policy, governance, Secure Score, and the foundation that has to be in place before AI tools are switched on. Once that foundation is solid, the bigger question is strategic: where can AI actually move your business forward? That's what our AI Advisory & Solutions team helps you answer.

Learn More About AI Advisory & Solutions →
User & License ManagementAccounts, licensing, and lifecycle
Exchange OnlineEmail configuration and mail flow
SharePoint & OneDriveDocument structure and permissions
Microsoft TeamsSetup and governance
Conditional AccessIdentity policies and access rules
Secure ScoreReview and ongoing improvement
Compliance & Data GovernanceRetention and protection basics
Copilot ReadinessPermissions review before rollout
AI Usage PolicyPractical guidance for your staff
Google WorkspaceSupport, administration, and Gemini readiness

See what your internal team could accomplish with the right partner behind them.

Schedule a Co-Managed IT Assessment →
A Differentiator Most MSPs Can't Match

When Your IT Needs Go Beyond Computers and Microsoft 365.

Most MSPs can help with endpoints, cloud platforms, and help desk tickets. Very few can also design and install the physical technology infrastructure your organization depends on.

Brew City PC can — and that makes the Co-Managed IT partnership significantly more valuable for organizations with infrastructure needs that go beyond software.

🔌

Structured Cabling & Data Infrastructure

Cat5e, Cat6, and Cat6A cabling · Network racks and patch panels · Cable management and labeling · New construction pre-wire and existing facility upgrades

📶

Business Wi-Fi & Network Infrastructure

Enterprise Wi-Fi design and deployment · Firewall, router, and managed switch installation · Network segmentation · Ongoing wireless performance management

🔒

Security Cameras & Access Control

IP camera system design and installation · Access control and door security systems · Surveillance monitoring infrastructure · Integration with existing security systems

📺

Commercial Audio/Visual & Digital Signage

Conference room AV design and installation · Digital signage systems · Commercial audio and paging systems · Display and presentation technology

💳

POS & Physical Infrastructure

POS network infrastructure · Cabling for point-of-sale environments · Technology planning for retail and hospitality spaces

Built Around Your Team — Not a Rigid Package

Co-Managed IT Looks Different for Every Organization.

No two internal IT teams are alike. Some need overflow support. Some need cybersecurity depth. Some need infrastructure execution. Some need all three. Brew City PC’s Co-Managed IT model is designed to flex around what your team actually needs.

Here are three common partnership structures — though most engagements are a blend.

Model A — Infrastructure & Security

Your team handles:

  • Business applications and ERP systems
  • Internal user relationships
  • Day-to-day business system support

Brew City PC handles:

  • Network infrastructure, monitoring, and patching
  • Cybersecurity and vulnerability management
  • Microsoft 365 administration and security
  • Escalation support and infrastructure projects

Best for: Organizations where the internal team has deep application knowledge but needs infrastructure and security depth.

Model B — Capacity & Coverage

Your team handles:

  • Primary IT strategy and direction
  • Vendor relationships
  • Internal IT leadership

Brew City PC handles:

  • Help desk overflow and user support
  • Vacation and absence coverage
  • Project execution
  • Escalation support

Best for: Small IT teams or single IT managers who are the primary point of contact and need reliable backup and overflow capacity.

Model C — Specialized Expertise

Your team handles:

  • Primary day-to-day IT management
  • User support
  • Most standard operations

Brew City PC handles:

  • Cybersecurity program management
  • Platform expertise (Microsoft 365, infrastructure)
  • Project-based work
  • Strategic planning support

Best for: IT teams that are strong operationally but want specialized expertise without hiring additional full-time staff.

Find the Right Model for Your Team →
Why IT Teams Choose Brew City PC

We Don’t Just Fix Issues. We Help Find Out Why They Happened.

Most support relationships are reactive by nature — a ticket comes in, someone closes it, and the same problem returns next quarter. A co-managed partnership should raise the standard your team is held to, not just absorb overflow.

Root-Cause Problem Solving

We analyze patterns and fix causes, not symptoms — so incidents stop recurring.

Genuine Partnership

We work with your team, not around them. Full visibility and control stay yours.

Cybersecurity-First Mindset

Security is built into every engagement from day one — never an optional add-on.

IT + Infrastructure in One Relationship

Cabling, Wi-Fi, cameras, access control, and AV — capabilities most providers lack.

Strategic Technology Planning

Quarterly reviews and an annual roadmap, so leadership always knows what’s next.

Local Wisconsin Team

Based in Oconomowoc. When your team needs us onsite, we’re actually nearby.

Long-Term Relationships

We’ve supported some clients since before 2010 — and it shows in how we work.

Based Here. Serving Here.

Local IT Support That Knows Southeastern Wisconsin.

Brew City PC is headquartered in Oconomowoc — in the heart of Lake Country, Wisconsin. We support internal IT teams across Waukesha County, Milwaukee County, and throughout Southeastern Wisconsin.

Being local matters in a co-managed relationship. When your team needs hands on site, an escalation answered quickly, or someone in the room for a project kickoff, we’re nearby — not routing your ticket to another time zone.

We know the regional business community, the vendors your team already works with, and the realities of hiring technical staff in this market.

Supporting IT Teams In

OconomowocWaukeshaBrookfieldMilwaukeeDelafieldPewaukeeHartlandLake Country

— and organizations throughout Southeastern Wisconsin.

Serving Southeastern Wisconsin since2009
Common Questions

Frequently Asked Questions About Co-Managed IT

Co-Managed IT is a partnership model where an external technology provider — like Brew City PC — works alongside an organization’s existing internal IT staff rather than replacing them. The MSP fills specific gaps, adds specialized expertise, provides overflow support, and strengthens security — while the internal team retains full ownership and control of the environment. It is a hybrid model designed to make internal IT teams more capable without adding full-time headcount.

No — never. The entire premise of Co-Managed IT at this model is that your internal team stays in place, retains their relationships, and continues leading your IT environment. We work alongside your team as a partner and extension — not a replacement. Your team’s institutional knowledge and context is irreplaceable. We bring the additional capacity and expertise to help them accomplish more.

We structure Co-Managed IT engagements based on the specific scope of partnership your organization needs — which varies significantly between organizations. Some partnerships are primarily overflow and coverage support. Others include managed cybersecurity, infrastructure management, and strategic planning. The best starting point is a this model Strategy Session where we discuss your team’s current setup, gaps, and goals, and develop a transparent proposal from there.

Yes — Microsoft 365 support and administration is a core component of most Co-Managed IT engagements. This includes user and license management, SharePoint and OneDrive administration, Exchange Online, Teams governance, Conditional Access, Secure Score improvement, and Microsoft AI Advisory & Solutions. We also support Google Workspace environments.

Yes — cybersecurity is one of the primary reasons organizations pursue a Co-Managed IT partnership. We provide managed endpoint protection, email security, MFA management, identity governance, vulnerability assessments, security awareness training, backup oversight, and Microsoft 365 security hardening. These capabilities are available as part of a this model engagement without requiring additional internal headcount.

Yes. Coverage during PTO, illness, and emergency absences is one of the most common needs in a Co-Managed IT partnership — particularly for organizations with a single IT Manager or a small IT team. We can provide defined coverage support so your users and systems are never left without a point of contact.

Yes. We support multi-location organizations throughout Southeastern Wisconsin, providing consistent Co-Managed IT support, monitoring, and cybersecurity management across all sites.

Absolutely. Project execution is one of the most valuable components of a Co-Managed IT partnership. We can scope, plan, and execute infrastructure projects, Microsoft 365 migrations, Wi-Fi deployments, network upgrades, structured cabling, camera installations, access control projects, and other technology initiatives — while your internal team maintains strategic ownership and oversight.

Yes — and this is one of the most significant differentiators of a Co-Managed IT partnership. In addition to IT and cybersecurity support, our Low Voltage team designs and installs structured cabling, business Wi-Fi, security cameras, access control, commercial AV, and digital signage. Most this model providers cannot support both the IT environment and the physical technology infrastructure. We can.

Several things distinguish Brew City PC. First, cybersecurity is built into every engagement — not offered as an add-on. Second, we provide real strategic guidance through quarterly reviews and annual roadmaps. Third, our Low Voltage team can support structured cabling, Wi-Fi, cameras, access control, and AV — capabilities most MSPs don’t have. Fourth, we focus on root-cause problem solving, not just reactive ticket resolution. And fifth, we’re a locally owned Wisconsin team with long-term relationships across Southeastern Wisconsin — based in Oconomowoc and genuinely invested in the organizations we serve.

Ready to Talk?

Let's Have a Real Conversation About Your IT Team.

A Co-Managed IT Strategy Session is not a sales pitch. It’s a conversation.

We’ll listen to how your team is currently structured, what’s working, what isn’t, and where the pressure points are. Then we’ll be honest about whether and how a partnership with Brew City PC would actually help.

What we’ll cover:

  • Your current IT team structure and responsibilities
  • Primary gaps and pain points
  • Cybersecurity posture and risk areas
  • Microsoft 365 environment health
  • Infrastructure and project backlog
  • Coverage and capacity concerns
  • What a Co-Managed IT partnership could look like — specifically for your organization
Schedule a Co-Managed IT Strategy Session →

Or call us directly: (262) 696-9097

Locally owned · Cybersecurity-first · IT + Low Voltage · Serving SE Wisconsin since 2009

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